Planning notice · Contracts Finder
TfL 96020 Customer Insights Study - Retail
Part of TfL 96020 Customer Insights Study - Retail.
TfL Estates wishes to better understand its customers' (ie tenants) experiences and needs across all in-station retail (and several out of station retail locations). To that end the intention, as a result of this competition, is to appoint a suitably experienced consultant to carry out a detailed customer insight study, to include the following deliverables: • Create detailed end-to-end customer journey/experience map for retail - covering in station and some of the main properties involved in out of station retail • Understand customer needs and expectations at each stage of their e…
- Procurement
- TfL 96020 Customer Insights Study - Retail
- Buyer
- Transport for London
- Published
- 20 May 2022
- Status
- planning
- CPV
- 79310000 — Market research services
- Tender period
- —
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a planning notice published via Contracts Finder on 20 May 2022.
Which procurement does this notice belong to?
It is part of "TfL 96020 Customer Insights Study - Retail", published by Transport for London.
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