Telephony - Single Unified Contact Centre Solution

At Yorkshire Housing (YH), our business strategy is our roadmap into the future and is driven by our ambition to be customer obsessed. To provide homes and places to be proud of. We want to be Pre-emptive to shift dealing with issues before they happen and at Yorkshire Housing we're transforming the way we operate. We're levering new technologies to deliver a pre-emptive customer experience and creating an innovative environment for colleagues. It's a big change and it's really exciting. We've started on our journey to develop and roll out Salesforce across YH. It's the first big step in…