Support Services for Microsoft Dynamics 365

Provision of managed support services for Microsoft Dynamics 365, including application maintenance, incident resolution, system enhancements, advisory hours, and technical consultancy. The supplier will be responsible for ensuring system availability, performance optimisation, and user support across core Dynamics modules. Services will include proactive monitoring, issue triage, patching, and minor configuration changes, with optional support for integrations and reporting. The contract will support continuous improvement and alignment with evolving business needs.