Tender notice · Contracts Finder
SC230157 - Contact Centre Services
Part of SC230157 - Contact Centre Services.
Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent. They key outcomes from this contract will be: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • To be the key telephony service for KCC's customer contacts. • First time resolution where possible. • Emergency calls to be answered as a priority • All contact types to have an answer rate mechanism and targ…
- Procurement
- SC230157 - Contact Centre Services
- Buyer
- Kent County Council
- Published
- 17 Feb 2025
- Status
- active
- CPV
- 79512000 — Call centre
- Tender period
- — – 19 Mar 2025
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a tender notice published via Contracts Finder on 17 Feb 2025.
Which procurement does this notice belong to?
It is part of "SC230157 - Contact Centre Services", published by Kent County Council.
Get the full procurement picture
Enable turns the UK's public-contract data into pipeline intelligence for bid and capture teams. Talk to us about access, alerts and tailored market analysis.
Get in touch with Enable