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Quality Assurance and Speech Analytics - PP1015
Part of Quality Assurance and Speech Analytics - PP1015.
Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System . Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose. We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats. The contract will be awarded for 24 months with 2x further options to extend for a furthe…
- Buyer
- Orbit Group Limited
- Published
- 9 Apr 2021
- Status
- cancelled
- CPV
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- —
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 9 Apr 2021.
Which procurement does this notice belong to?
It is part of "Quality Assurance and Speech Analytics - PP1015", published by Orbit Group Limited.
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