IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged. 2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-c…
- Procurement
- ITSM Toolset
- Published
- 3 Feb 2026
- Status
- complete
- CPV
- —
- Tender period
- —
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 3 Feb 2026.
Which procurement does this notice belong to?
It is part of "ITSM Toolset", published by London Borough of Harrow.
Has this notice resulted in an award?
1 award is recorded on this notice, including to ULTIMA BUSINESS SOLUTIONS LTD.
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