Award,contract · Find a Tender
IT Service Management Solution (RFS22-020)
Part of IT Service Management Solution (RFS22-020).
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation an…
- Procurement
- IT Service Management Solution (RFS22-020)
- Published
- 24 Jul 2025
- Status
- complete
- CPV
- 72253000 — Helpdesk and support services
- Tender period
- —
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 24 Jul 2025.
Which procurement does this notice belong to?
It is part of "IT Service Management Solution (RFS22-020)", published by The Council of the City of Wakefield.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Alemba Ltd.
Get the full procurement picture
Enable turns the UK's public-contract data into pipeline intelligence for bid and capture teams. Talk to us about access, alerts and tailored market analysis.
Get in touch with Enable