ICT Support Service Contract

The Contract is for standard ICT services with a tailored delivery model: 1. Governance & Relationship Model • The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.” 2. Standard Operational Services – Silent Running – Service 1 Service Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT)…