Award update · Contracts Finder
DWP Digital Channels Contact Centre (DC3)
Part of DWP Digital Channels Contact Centre (DC3).
The existing DWP contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre…
- Procurement
- DWP Digital Channels Contact Centre (DC3)
- Published
- 18 Jun 2025
- Status
- complete
- CPV
- 48000000 — Software package and information systems
- Tender period
- — – 25 Sept 2023
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award update published via Contracts Finder on 18 Jun 2025.
Which procurement does this notice belong to?
It is part of "DWP Digital Channels Contact Centre (DC3)", published by Department for Work and Pensions.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Route 101 Limited.
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