Award notice · Contracts Finder
Contact Centre Services
Part of Contact Centre Services Market Engagement.
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach thei…
- Procurement
- Contact Centre Services Market Engagement
- Buyer
- KENT COUNTY COUNCIL
- Published
- 19 Dec 2025
- Status
- complete
- CPV
- 79512000 — Call centre
- Tender period
- — – 27 Aug 2025
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 19 Dec 2025.
Which procurement does this notice belong to?
It is part of "Contact Centre Services Market Engagement", published by KENT COUNTY COUNCIL.
Has this notice resulted in an award?
1 award is recorded on this notice, including to CAPITA BUSINESS SERVICES LTD.
Get the full procurement picture
Enable turns the UK's public-contract data into pipeline intelligence for bid and capture teams. Talk to us about access, alerts and tailored market analysis.
Get in touch with Enable