Award,contract · Find a Tender
Contact Centre Services
Part of SC230157 - Contact Centre Services.
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome…
- Procurement
- SC230157 - Contact Centre Services
- Buyer
- Kent County Council
- Published
- 19 Dec 2025
- Status
- complete
- CPV
- 79512000 — Call centre
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 19 Dec 2025.
Which procurement does this notice belong to?
It is part of "SC230157 - Contact Centre Services", published by Kent County Council.
Has this notice resulted in an award?
1 award is recorded on this notice, including to CAPITA BUSINESS SERVICES LTD.
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