Consumer focused smart metering journeys

CCW wishes to appoint a market research agency to provide qualitative and potentially quantitative research services to: Understand experiences of the household customer journey to smart metering for different household segments Understand what an ideal journey would look like for different segments Within the journey, consider the delivery of the smart metering process itself, including, but not limited to: information provision (what, when and how) and practical support for consumers such as help for low-income households water saving advice awareness of supply pipe responsibility…