Complaints Handling Tracker

To track and understand levels of satisfaction with complaints handling on a range of criteria across the main providers* of fixed landline, fixed broadband, mobile and Pay TV services among those who have contacted their provider with a complaint in the six months prior to fieldwork.​ More specifically, we would like to:​ Report on satisfaction with complaint handling within sectors and by provider​. Report on customer satisfaction by complaint type (i.e. billing and customer service, repairs and installation and service issues) for each of the main providers in each sector​. Track lev…