Accent Housing Digital Self Service Solution

Digital Self-Service Solution Project Objectives and Scope The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50% from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts. This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online…