Award notice · Contracts Finder
24/015 Customer Contact Solution - AWARD
Part of 24/015 Customer Contact Solution - AWARD.
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancemen…
- Procurement
- 24/015 Customer Contact Solution - AWARD
- Published
- 9 Jun 2025
- Status
- complete
- CPV
- 48000000 — Software package and information systems
- Tender period
- — – 24 Jan 2025
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 9 Jun 2025.
Which procurement does this notice belong to?
It is part of "24/015 Customer Contact Solution - AWARD", published by Tamworth Borough Council.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Netcall Technology Limited.
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